Entertainment retailer HMV has reduced fraud across its stores by using Secure, a loss prevention system from Sysrepublic.
Following a month long proof of concept trial across 30 stores, the system went live in December in the run up to Christmas, HMV’s busiest trading period.
HMV replaced the labour-intensive, in-house database it previously used to identify transaction errors with an externally-hosted system that could fit around existing processes as well as the integration of Waterstone’s IT system.