Terms & Conditions

In these Website Terms and Conditions (the “Terms and Conditions”):”The Company”, “we”, “us” and/or “our” means WKI Limited, a company registered in England and Wales under company number 7364298, and with its registered office at Kemp House, 152 -160 City Road, London,

England, EC1V 2NX. WKI Limited and each of its affiliates (http://www.warren-knight.com & http://thinkdigitalfirst.com ).”User”, “Customer”, “you” and/or “your” means any person who uses our “speaking and training”.


1.1 Please read these Terms and Conditions carefully and make sure that you understand them before you start to use the Website. We recommend that you print a copy of these Terms and Conditions for future reference.

1.2 These Terms and Conditions govern:

  • 2.1 your access to, and use of, the “training” and the content in it; and
  • 2.2 your submission of any comments, postings, contributions, designs, words, images or other material to the Website (“Contributions”).

1.3 If you choose to subscribe to any other services that are available via the Website your subscription will be subject to additional terms and conditions which will be notified to you when you subscribe for the relevant service. Some of the provisions contained in these Terms and Conditions may also be superseded or supplemented by additional terms and conditions or notices published elsewhere on the hosting website. These will be drawn to your attention where applicable to you. In the event that there is any conflict between these Terms and Conditions and any additional or supplemental terms on the hosting website (“Additional Terms”), the Additional Terms shall prevail.

1.4 By using the hosting website to access the “training” you confirm that you accept these Terms and Conditions and that you agree to comply with them.

1.5 We may revise these Terms and Conditions at any time. You should check this page from time to time to take note of any changes we make, as they are binding on you from the date that we make them.

1.6 These Terms and Conditions, any Additional Terms and any contract concluded between us via the hosting website, are only available in the English language.


2.1 Access to our “training” is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our training without notice. Save where expressly stated otherwise in any Additional Terms, we will not be liable to you if for any reason our training is unavailable or is withdrawn at any time or for any period.

2.2 You are responsible for making all arrangements necessary for you to have access to our training.


3.1 We may update the training from time to time, and may change the content of the training at any time. However, please note that any of the content on the training may be out of date at any given time, and we are under no obligation to update it.


4.1 We may choose to restrict access to the training or to parts of it to registered users.

4.2 If you choose, or you are provided with, a user identification name, code or password to access certain parts of our training, you must treat such information as confidential. Your identification name, code and/or password are non-transferable.

4.3 We have the right to disable any user identification name, code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms and Conditions or any Additional Terms.

4.4 If you know or suspect that anyone other than you knows your user identification name, code or password, you must immediately notify us at hello@thinkdigitalfirst.com.

4.5 You are liable for any unauthorised use of your user name, code and/or password.


5.1 General

5.1.1 You may only use our training/website for lawful purposes. You may not use our training/website:

  • (a) in any way that breaches any applicable local, national or international law or regulation;
  • (b) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • (c) to send, knowingly receive, upload, download, use or re-use any material (including Contributions) which does not comply with the Standards (as defined in Clause 5);
  • (d) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
  • (e) to knowingly transmit any data, send or upload any material (including Contributions) that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information or adversely affect the operation of any computer software or hardware.

5.1.2 You agree:

  • (a) not to reproduce, duplicate, copy or re-sell any part of our training materials/website save where expressly permitted to do so by these Terms and Conditions or any Additional Terms; and
  • (b) not to access without authority, interfere with, damage or disrupt:
  • (i) any part of our training materials/website;
  • (ii) any equipment or network on which our training materials/website is stored;
  • (iii) any software used in the provision of our training/website; or
  • (iv) any equipment or network or software owned or used by any third party.

5.2 Interactive Services

5.2.1 We may from time to time provide interactive services on our training/website which shall enable you to upload or post Contributions, including, without limitation:

  • (a) comment facilities;
  • (b) uploading and exhibiting user designs;
  • (c) chat rooms; and/or
  • (d) bulletin boards,

(together “Interactive Services”).

5.2.2 Where we provide an Interactive Service, we will use reasonable endeavours to provide information to you about the kind of service offered and if it is moderated. However, we are under no obligation to oversee, monitor or moderate any Interactive Service we provide, and we expressly exclude our liability for any loss or damage arising from the use of any Interactive Service by a user or from the Contributions posted or uploaded to any Interactive Service by another user whether the Interactive Service is moderated or not.

5.2.3 The use of any of our Interactive Services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an Interactive Service that it is important that they communicate with their children about their safety online. Minors who are using any Interactive Service should be made aware of the potential risks to them.

5.3 Content Standards

5.3.1 The content standards set out in this Clause 5 (“Standards”) apply to any and all Contributions, and to any Interactive Service associated with them.

5.3.2 Any Contributions will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your Contributions, but you are required to grant us and other users of the Website a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Clause 6 (Grant of Licence to Use Contributions).

5.3.3 You must comply with the spirit and the letter of the following standards.

5.3.4 Contributions must:

  • (a) be accurate (where they state facts);
  • (b) be genuinely held (where they state opinions); and
  • (c) comply with applicable law.

5.3.5 Contributions must not:

  • (a) contain any material which is trade libelous or defamatory of any person;
  • (b) contain any material which is obscene, pornographic, offensive, hateful or inflammatory;
  • (c) promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • (d) be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
  • (e) be likely to harass, upset, embarrass, alarm or annoy any other person;
  • (f) be likely to deceive any person;
  • (g) infringe any intellectual property rights, other proprietary rights or the privacy or confidential information of any person;
  • (h) be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • (i) advertise any goods or service or be for a commercial purpose;
  • (j) give the impression that they emanate from us, if this is not the case; or
  • (k) advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

5.4 Suspension and Termination

5.4.1 If we determine, in our absolute discretion, that you have breached this Clause 5 we may immediately take all or any of the following actions:

  • (a) temporarily or permanently withdraw your right to use the training/website;
  • (b) temporarily or permanently remove any Contribution uploaded by you to our Website or other mediums;
  • (c) issue a warning to you;
  • (d) issue legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • (e) take further legal action against you; and/or
  • (f) disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.

5.4.2 We exclude liability for actions taken in response to breaches of this Clause 5. The responses described in this Clause 5 are not limited, and we may take any other action we reasonably deem appropriate in respect of your breach.

5.4.3 We will not be responsible, or liable to any third party, for the content or accuracy of any Contributions posted by you or any other user of our training/website.

5.4.4 You acknowledge that your breach of this Clause 5 may cause damage or loss to us and WKI Limited and you agree to indemnify us and Social Commerce Limited in full against any third party liabilities, claims, costs, loss or damage including consequential losses, incurred as a result of such a breach. If you are a consumer, this means you will be responsible for any loss or damage we suffer as a result of your breach of this Clause 5.

5.4.5 We may provide your identity to a third party who is claiming that any content posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, or of their right to privacy. You also acknowledge that we may be required to hand over such information by order of a court of law.

5.5 Complaints

5.5.1 If you wish to complain about any Contribution posted to an Interactive Service, please e-mail us at hello@thinkdigitalfirst.com setting out full details of your complaint. We will then review the Contribution and decide whether it complies with the Standards.

5.5.2 In order to investigate your complaint, we may need to share your identity and the details of your complaint with the user that posted the Contribution that is the subject of your complaint.

5.5.3 The views expressed by other users in our training and on our Website, including in any Contributions, do not represent our views or values.


6.1 You grant us and WKI Limited a non-exclusive, transferable, perpetual, royalty-free, worldwide licence to copy, use, reproduce, distribute, display, publish, adapt, prepare derivate works of and/or amend any Contribution in any format, including in Social Commerce Limited services and products for any purpose including in relation to the promotion of WKI Limited services and products. This licence shall include the right for any user of the Website to access and use the Contribution in accordance with Clause 7.2 and in connection with the functionality of the Website and within the realms of the training.

6.2 We reserve the right, at our sole discretion, to make additions or deletions to, to edit, crop or arrange any Contributions prior to publication or posting. We also reserve the right not to publish a Contribution in whole or in part or to remove a Contribution in whole or in part.

6.3 You warrant that you are entitled to grant us the rights set out in Clause 6.1 and that the use by us or WKI Limited of any Contribution submitted by you shall not infringe the rights (including the intellectual property rights and privacy rights) of any third party.


7.1 We are the owners or licensees of all intellectual property rights in the Website to include all products including training and training provisions. All text, information, graphics, interfaces, photographs, video and other material available on the Website is protected by copyright, trade mark and other proprietary and intellectual property laws.

7.2 You may not use any of our intellectual property rights without our express written consent, however you are permitted to print or save to your individual PC, tablet or storage extracts from this Website for your own personal non-commercial use. This does not include downloading, storing, transmitting, displaying, copying or distributing any materials on the Website, or extracts from it, in a structured manner or creating a database in any form comprising all or part of any material on the Website.

7.3 If you are a business user, you may draw the attention of others within your organisation to content posted on our Website.

7.4 You must not modify any paper or digital copies of any materials you have printed off or downloaded from the Website and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.

7.5 You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

  1. LINKS

8.1 Where the Website contains links to other sites or resources, these links are provided for your information only. Such links should not be interpreted as endorsement by us of those linked websites or resources. We have no control over the content of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. You should check the terms of use applicable to any website or other resource that you link to from the Website.

8.2 You may link to the training home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page. We reserve the right to withdraw linking permission without notice.


9.1 The inclusion of any advertising or any sponsorship material on the Website does not constitute an endorsement of the relevant advertiser or sponsor or their goods or services. Any correspondence or dealings you have with advertisers or sponsors are solely between you and the relevant advertiser or sponsor. We shall not be responsible for any loss or damage of any kind suffered or incurred by you as a result of any correspondence or dealing you have with any advertiser or sponsor.


10.1 Our Privacy and Cookies Policy [www.warren-knight.com/privacy-policy], sets out the terms on which we process any personal data we collect from you, or that you provide to us when using the Website and which sets out information about the cookies we use on the Website. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.


11.1 The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on our Website.

11.2 Although we make reasonable efforts to update the information and content on our Website, we make no representations, warranties or guarantees, whether express or implied, that the information and content on our Website or in our training is accurate, complete or up-to-date at any time.


12.1 Save as expressly provided in any Additional Terms, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Terms and Conditions.

12.2 To the maximum extent permitted by law, we, WKI Limited and our respective agents and representatives shall have no liability whatsoever to you or any third party for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your:

  • 2.1 use of, or inability to use, our training and/or website; or
  • 2.2 use of or reliance on any content displayed on our website or communicated during training, including your or a third party’s Contribution(s).

12.3 If you are a business, please note that in particular, we will not be liable for:

  • 3.1 loss of profits, sales, business, or revenue;
  • 3.2 business interruption;
  • 3.3 loss of anticipated savings;
  • 3.4 loss of business opportunity, goodwill or reputation; or
  • 3.5 any indirect or consequential loss or damage.

12.4 If you are a consumer, please note that we only provide our training/website for your domestic and private use only. You agree not to use our training/website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.5 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.

12.6 Nothing in these Terms and Conditions excludes or limits our liability for:

  • 6.1 death or personal injury caused by our negligence;
  • 6.2 fraud or fraudulent misrepresentation; or
  • 6.3 any other liability that cannot be limited or excluded by law.

13.1 If any provision in these Terms and Conditions is deemed unlawful, void, or for any reason unenforceable, then that provision shall be enforced to the maximum extent permissible, and the remainder of the Terms and Conditions shall remain in full force and effect.

13.2 Any failure by us to enforce or exercise any provision in these Terms and Conditions shall not constitute a waiver of that provision or any other provision.

13.3 We may transfer, assign, sublicense or pledge in any manner whatsoever, any of our rights and obligations under these Terms and Conditions to any third party without notice and without the need to receive your consent. You may only transfer, assign, sublicense or pledge your rights or your obligations under these Terms and Conditions to another person if we provide our consent to you in writing.


14.1 These Terms and Conditions, their subject matter and their formation, are governed by English law.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising in connection with these Terms and Conditions (including any non-contractual terms). However, if you are a consumer and are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.


You can request a full refund up to 7 days after paying for access to a course or workshop provided you have not yet accessed the materials and 14 days if you have accessed the material. Any request for refunds after seven days following purchase, or once you have accessed the materials, if approved, will receive a credit note which can be used towards a future WKI limited online course. In such cases, 20% of the course fee will be charged as an administration fee. This will only be granted if you have accessed less than 15% of the course. Credit notes expire after 12 months.


To contact us, please e-mail hello@thinkdigitalfirst.com

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